Refunds & Subscriptions

Billing and renewal

The price, billing period and any taxes are shown by the store before purchase. Unless cancelled, the subscription renews automatically using the payment method connected to your store account. Modullium does not receive your complete payment-card details.

Cancelling

Manage or cancel the subscription in the store you bought it from. Cancellation normally stops the next renewal while access continues until the end of the paid period, subject to the store’s terms and applicable law. Uninstalling Anonium or deleting your account does not cancel store billing.

Refund requests

Refund eligibility depends on the store’s policies, the circumstances of the purchase and applicable consumer law. Refunds are requested through Google Play or, for iPhone purchases, at reportaproblem.apple.com. You may also contact Modullium for help with an Anonium purchase; include the order reference, but never send payment-card details.

Nothing on this page limits refund, withdrawal or other consumer rights that cannot lawfully be limited.

Restoring access

Supporters follows the store account used for purchase. If an active subscription is not recognised, use the restore option in Anonium and check that your phone is signed in to the account you subscribed with. Restoring brings your @username back, but not conversations erased from a phone.

Changes to price or benefits

Google Play will display or communicate subscription changes as required. You can cancel before a future renewal. If Supporters ends, the app returns to the free tier. Your custom @username stays reserved for you, but its link is paused until you resubscribe. Conversations are not removed because a subscription expires.

Contact

For billing support, email [email protected] with the order reference and a short description of the issue.